Every company with more than a handful of employees runs some version of the joiner mover leaver process, whether or not anyone calls it that: new hires get accounts, departing employees lose them. What’s far less consistent is the middle step. A joiner-mover-leaver process usually handles the “joiner” and “leaver” ends reasonably well, because both have […]
When someone leaves a company, HR runs one checklist — final paycheck, exit interview, return of the badge. IT and security need a different one: an employee offboarding checklist built around a single question — what can this person still do, and how fast can that power be taken away? The two checklists rarely run on the […]
When a production database starts throwing errors at 2 a.m., the first question isn’t “what broke” — it’s “whose call is this.” Too often, nobody has a clean answer. The server has an administrator who patches it and gets paged when it’s down. It doesn’t have anyone who can say whether taking it offline for […]
Every reorg claims a casualty nobody budgeted for: the service catalog. A perfectly usable IT service catalog gets built during a platform push, gets maintained diligently for a quarter or two, and then a team splits, merges, or gets renamed — and half its entries now point to Slack channels, managers, and teams that no longer exist. […]
Every renewal season, someone in finance asks the same question: is our software budget normal? The honest answer lives in one metric — SaaS spend per employee — and in 2026 it’s more useful than ever, because the global number has stopped climbing in a straight line and started behaving like a curve that peaks in the […]
Somewhere between 80 and 300 line items, most IT leaders lose track of what they’re actually paying for. Software-as-a-service didn’t just add tools to the stack — it added a renewal clock to every one of them, each ticking on its own schedule, each capable of auto-renewing at a higher price the moment nobody objects […]
