Compliance

ICT Third-Party Risk Management Under DORA: A Practical Guide

ICT Third-Party Risk Under DORA

If your organization runs on AWS, Azure, GCP, or any outsourced ICT provider and touches EU financial services, DORA Article 28 is no longer optional reading. It is the article that turns “we outsourced it” from a liability shield into a documentation exercise: financial entities remain fully accountable for every ICT service they buy, and Article 28 sets out exactly how they have to prove it. This guide breaks down what DORA Article 28 ICT third-party risk management actually requires in 2026 — the register of information, due diligence, exit strategies, and the contract clauses regulators expect to see — plus where most institutions are still falling short. If you’d rather have a specialist run the assessment for you, Gart Solutions’ compliance audit service maps your existing ICT estate against Article 28 requirements in a matter of weeks.

Quick answer

DORA Article 28 is the general-principles provision of the EU Digital Operational Resilience Act (Regulation (EU) 2022/2554) that requires financial entities to treat ICT third-party risk as part of their overall ICT risk management framework. It mandates a documented third-party risk strategy, a register of all ICT contractual arrangements, pre-contract due diligence, ongoing monitoring, and exit strategies for providers supporting critical or important functions — and it has applied across the EU since 17 January 2025.

What Is DORA Article 28, Exactly?

DORA — the Digital Operational Resilience Act — is an EU regulation (2022/2554) built to make sure banks, insurers, investment firms, and the ICT vendors that support them can withstand and recover from technology disruptions. Article 28 sits at the top of Chapter V, “Managing of ICT Third-Party Risk,” which runs from Article 28 through Article 44. Everything else in that chapter — the register template, the mandatory contract clauses in Article 30, the oversight regime for critical providers in Articles 31–44 — flows from the general principles Article 28 lays down.

The core idea is simple and unforgiving: outsourcing an ICT service does not outsource the regulatory obligation. A financial entity that hands its core banking platform to a cloud provider is still the party regulators hold responsible if that platform goes down. Article 28 exists to force institutions to manage that dependency deliberately, rather than discover it during an incident.

Why This Matters Right Now, Not Eventually

Three things changed the urgency of this topic heading into 2026. First, Article 28 has been legally in force since 17 January 2025 — there was no grace period, and contracts signed before that date that don’t include the required clauses are technically non-compliant. Second, on 18 November 2025, the European Supervisory Authorities (EBA, ESMA, and EIOPA) published the first official list of 19 designated Critical ICT Third-Party Providers (CTPPs) — including AWS, Microsoft, Google Cloud, IBM, Oracle, SAP, and Deutsche Telekom — placing them under direct EU oversight for the first time. Third, supervisory reviews conducted through 2025 and into 2026 have consistently flagged Articles 28–30 as the single biggest source of compliance gaps, driven almost entirely by incomplete registers of information and missing criticality classifications. Industry trackers expect the first formal enforcement actions in the second half of 2026, targeting entities that show no demonstrable compliance effort.

DORA Article 28 compliance timeline: adoption, applicability, critical provider designation, and expected enforcement.

The Five Pillars of Article 28 Compliance

Strip away the legal language and Article 28 asks for five concrete deliverables. Get these right and the rest of Chapter V — including the Article 30 contract clauses below — becomes much easier to satisfy.

The five pillars of DORA Article 28 ICT third-party risk management.

1. A Board-Approved ICT Third-Party Risk Strategy

Every financial entity — other than microenterprises — must adopt and regularly review a strategy for ICT third-party risk, including a specific policy for services that support critical or important functions. This has to apply at individual, sub-consolidated, and consolidated group level, and it needs genuine sign-off from the management body, not a policy document nobody has read.

2. The Register of Information

This is where most institutions are losing points with supervisors. The register of information (RoI) is a structured, machine-readable inventory of every ICT contractual arrangement, maintained at entity, sub-consolidated, and consolidated levels, and submitted to national competent authorities in xBRL-CSV format using the ESA template. It has to clearly separate arrangements supporting critical or important functions from those that don’t.

3. Pre-Contract Due Diligence and Concentration Risk

Article 28 requires documented, independent due diligence before a contract is signed — not a vendor questionnaire that goes unread. Entities must also assess concentration risk: what happens if too many critical functions sit with a single provider, or a single region.

4. Ongoing Monitoring and Real Audit Rights

Contracts must give the financial entity — and its regulator — actual, exercisable audit and inspection rights, with defined frequency, scope, and standards. A nominal audit clause that can never realistically be used in practice does not satisfy the regulation.

5. Documented, Tested Exit Strategies

For any service supporting a critical or important function, entities need an exit strategy that accounts for provider failure, service-quality deterioration, or business disruption — and that strategy has to be periodically tested, not just written and filed away.

Article 28 at a Glance

RequirementWhat it means in practiceReview frequency
ICT third-party risk strategyBoard-approved strategy and policy for critical/important functions, applied at entity and group levelAt least annually
Register of informationFull inventory of ICT contracts, submitted to regulators in xBRL-CSV formatContinuously updated, reported yearly
Pre-contract due diligenceDocumented risk and concentration assessment before signingBefore every new arrangement
Contractual audit & access rightsExercisable audit rights for the entity and its regulator (Article 30)Per agreed schedule
Exit strategyTested plan to migrate or bring critical services in-housePeriodically tested
Annual reportingReport to competent authority on new arrangements, provider categories, and servicesAt least annually
Article 28 at a Glance

The Contract Clauses Regulators Actually Check (Article 30)

Article 30 is the operational companion to Article 28 — it lists the mandatory clauses that must appear in every ICT contract supporting a critical or important function. In practice, this means renegotiating agreements signed before 17 January 2025, since DORA gave no transitional grace period for legacy contracts.

  • Clear service descriptions and SLAs — precise, measurable, and tied to the function the service supports.
  • Audit and access rights for both the financial entity and its competent authority, including on-site inspection where warranted.
  • Data location and security requirements, including where data is processed, stored, and subcontracted.
  • Business continuity and incident notification obligations aligned to the entity’s own resilience testing.
  • Participation in threat-led penetration testing (TLPT), where the entity is in scope for Articles 26–27.
  • Termination and migration rights that give the entity a genuine path to exit — not a clause negotiated away by a large vendor.
  • Full subcontracting transparency, since risk doesn’t stop at the direct provider — it follows the entire subcontracting chain.

Where CTOs usually get stuck

The register of information and contract renegotiation both sound like legal work, but the hard part is almost always technical: mapping which services genuinely support a “critical or important function,” tracing subcontracting chains through cloud marketplaces, and keeping the register current as infrastructure changes. Gart Solutions’ IT audit services and infrastructure management teams handle exactly that mapping work for financial entities and their ICT vendors.

Critical ICT Third-Party Providers: The New Oversight Layer

On 18 November 2025, the European Supervisory Authorities designated the first 19 Critical ICT Third-Party Providers (CTPPs) under DORA — hyperscale cloud providers, core infrastructure vendors, and financial data and technology firms whose failure could ripple across the EU financial system. These providers now sit under direct oversight from a Lead Overseer (EBA, ESMA, or EIOPA, depending on sector), supervised through Joint Examination Teams that run annual risk analyses, on-site inspections, and comprehensive reporting requirements. If a CTPP fails to comply, DORA gives the Lead Overseer the power to impose periodic penalty payments of up to 1% of the provider’s average daily worldwide turnover, for as long as six months — and, in extreme cases, to recommend that financial entities terminate the contract altogether.

For CTOs and CIOs, the practical implication is straightforward: if any of your critical or important functions run on a designated CTPP, that dependency needs its own line in the register of information, its own concentration-risk assessment, and — because a single incident at a hyperscaler can affect thousands of financial entities simultaneously — a genuinely tested exit path, not a theoretical one.

Where Institutions Are Still Falling Short in 2026

Supervisory reviews across the EBA, ESMA, and EIOPA point to the same handful of gaps, repeatedly:

  • Incomplete registers of information — missing subcontractor entries, inconsistent provider identifiers, or registers that aren’t updated after contract amendments.
  • Missing or inconsistent criticality classifications — services get labeled “non-critical” without a documented methodology behind the call.
  • Due diligence that stops at a vendor questionnaire — rather than an independent, documented risk assessment.
  • Exit strategies that exist on paper but have never been tested — no data-portability validation, no realistic timeline.
  • Legacy contracts never renegotiated to include the Article 30 clauses, despite the lack of a transitional period.

A Practical Compliance Checklist

  1. Inventory every ICT third-party arrangement across the group, including shadow IT and subcontracted services.
  2. Classify each service against “critical or important function” criteria, with a documented methodology.
  3. Build or update the register of information in the ESA-specified xBRL-CSV format.
  4. Run independent due diligence and concentration-risk analysis on every provider supporting a critical function.
  5. Audit existing contracts against the Article 30 clause list; flag every agreement that needs renegotiation.
  6. Draft and test exit strategies for critical or important functions, including data portability checks.
  7. Set a recurring (at minimum annual) review cycle for the strategy, register, and exit plans.

For institutions relying on hyperscale infrastructure, this checklist also intersects with the broader shift toward cloud sovereignty and data residency in the EU — an area Gaia-X and national regulators are pushing as a companion concern to DORA compliance, particularly around where data actually sits within a subcontracting chain.

How Gart Solutions Helps You Operationalize DORA Article 28

Compliance frameworks are one thing; getting your actual infrastructure, contracts, and subcontracting chains into a state a regulator will accept is another. Gart Solutions works with CTOs, CIOs, and engineering leaders at financial entities and their ICT vendors to turn Article 28 obligations into a manageable, ongoing process — not a once-a-year scramble before an audit.

Compliance & IT Audit

We map your ICT estate against DORA Article 28 and 30, identify gaps in your register of information, and prioritize fixes by risk.

See our compliance audit service →

Infrastructure Management

We help you document, monitor, and continuously maintain the infrastructure detail your register of information needs to stay accurate.

Explore infrastructure management →

Cloud Computing & Migration

Whether you need to reduce concentration risk or build a real exit path off a critical provider, our AWS, Azure, and GCP teams design and execute the migration.

See cloud computing services →

Fractional CTO

Need senior technical ownership of your DORA program without a full-time hire? Our fractional CTOs step in to lead the strategy and vendor conversations.

Learn about Fractional CTO →

Talk to Gart Solutions
Fedir Kompaniiets

Fedir Kompaniiets

Co-founder & CEO, Gart Solutions · Cloud Architect & DevOps Consultant

Fedir is a technology enthusiast with over a decade of diverse industry experience. He co-founded Gart Solutions to address complex tech challenges related to Digital Transformation, helping businesses focus on what matters most — scaling. Fedir is committed to driving sustainable IT transformation, helping SMBs innovate, plan future growth, and navigate the “tech madness” through expert DevOps and Cloud managed services. Connect on LinkedIn.

FAQ

What is DORA Article 28?

DORA Article 28 is the general-principles article in the EU Digital Operational Resilience Act that requires financial entities to manage ICT third-party risk as part of their overall ICT risk framework, covering strategy, the register of information, due diligence, monitoring, and exit strategies.

Who does DORA Article 28 apply to?

It applies to financial entities as defined under DORA — banks, insurers, investment firms, payment institutions, and other regulated EU financial entities — as well as, indirectly, the ICT third-party providers that serve them. Microenterprises face a reduced subset of obligations, mainly around the register and basic contractual requirements.

When did DORA Article 28 become enforceable?

DORA was adopted in December 2022 and has been directly applicable across the EU since 17 January 2025, with no transitional grace period for existing contracts.

Why does ICT third-party risk matter so much under DORA?

Because outsourcing an ICT service does not transfer regulatory responsibility — the financial entity remains fully accountable for compliance and operational resilience even when a third party delivers the service. Concentration in a small number of hyperscale providers also creates system-wide risk if one of them fails.

How do you build a DORA-compliant register of information?

Start by inventorying every ICT contractual arrangement across the group, classify each by criticality, capture the required data fields (provider identity, service type, data location, subcontractors, and more), and maintain the register in the ESA-specified xBRL-CSV format at entity, sub-consolidated, and consolidated levels.

What happens if a financial entity doesn't comply with Article 28?

Enforcement and penalty levels for financial entities are set by national competent authorities under each member state's implementing law, and can include remediation orders, restrictions on activity, and administrative fines. For designated Critical ICT Third-Party Providers, DORA itself allows the Lead Overseer to impose periodic penalty payments of up to 1% of average daily worldwide turnover for up to six months of non-compliance.

How can Gart Solutions help with DORA Article 28 compliance?

Gart Solutions runs compliance and infrastructure audits against Article 28 and 30 requirements, helps build and maintain your register of information, and executes cloud migrations that reduce concentration risk and give you a real, tested exit strategy. Contact our team to scope an assessment.
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