SRE

The 25 best managed services companies

The 25 best managed services companies

Finding the right managed services company is one of the most consequential infrastructure decisions a growing business makes. The wrong provider means reactive firefighting, hidden costs, and technology that lags your growth. The right one becomes an extension of your engineering team, keeping systems resilient, secure, and ready to scale.

We’ve spent months evaluating managed services companies across cloud, DevOps, security, and infrastructure categories. This guide covers 25 providers — from global enterprises to specialized boutiques — with real data on what each one does best, where they fall short, and who they’re best suited for.

What you’ll find in this guide:

  • What managed services companies actually do (and how they differ from traditional IT outsourcing)
  • The 25 best managed services companies in 2026, with verified strengths and limitations
  • A side-by-side comparison table and quick picks by use case
  • A step-by-step framework for choosing the right MSP for your business
  • Answers to the most common questions about managed services pricing and contracts

What Are Managed Services Companies?

managed services company (also called a Managed Service Provider, or MSP) is an organization that remotely manages and assumes responsibility for a defined set of IT systems, processes, or functions on behalf of another business. Unlike traditional break-fix IT support — where you call someone when something breaks — managed services companies operate proactively, monitoring and maintaining systems continuously.

The scope varies widely. Some managed services providers handle everything from helpdesk to cloud infrastructure. Others specialize narrowly: DevOps pipelines, cybersecurity monitoring, database administration, or network management. The right type depends entirely on your internal capabilities and what you’re trying to offload.

Managed services typically operate on a subscription or retainer model, giving your finance team predictable monthly costs instead of unpredictable emergency spending.

According to Gartner, organizations that shift from reactive to proactive IT support reduce incident resolution times by up to 60% and cut unplanned downtime by more than half.

MSP vs. IT outsourcing vs. staff augmentation: An MSP owns outcomes (SLA-backed uptime, incident response times). Traditional outsourcing transfers work but rarely accountability. Staff augmentation adds headcount without transferring responsibility. If you want accountability built into the contract, you want a managed services company.

What Do Managed Services Companies Typically Cover?

  • Cloud infrastructure management — provisioning, cost optimization, scaling, and monitoring on AWS, Azure, or GCP
  • DevOps and CI/CD pipeline management — build automation, deployment reliability, and developer toolchain maintenance
  • Cybersecurity and compliance — SIEM, vulnerability management, SOC-as-a-service, and regulatory compliance (SOC 2, HIPAA, PCI DSS)
  • Network and infrastructure monitoring — 24/7 NOC, performance monitoring, and proactive alerting
  • Database administration — backup, replication, performance tuning, and patch management
  • Helpdesk and end-user support — Level 1–3 support for internal teams
  • Disaster recovery and business continuity — backup infrastructure, RTO/RPO planning, and failover testing

How We Evaluated These Managed Services Companies

We assessed each managed services company across six criteria, weighted by their impact on the buyer experience:

Evaluation CriterionWeightWhat We Looked At
Technical depth25%Certifications (AWS Premier, Google Cloud Partner, Microsoft Gold), engineering headcount, toolchain maturity
SLA reliability20%Uptime guarantees, incident response SLAs, contract accountability, penalty clauses
Client reviews20%G2, Clutch, and Trustpilot scores; verified case studies; NPS data where available
Specialization fit15%Industry verticals served, company size fit, technology stack alignment
Transparency & pricing12%Pricing model clarity, contract flexibility, exit provisions, onboarding process
Support quality8%Time-to-response, escalation paths, dedicated vs. shared teams, 24/7 availability
How We Evaluated These Managed Services Companies

Quick Picks by Use Case

  • Best for cloud infrastructure & DevOps: Gart Solutions
  • Best for enterprise scale: Accenture, IBM, DXC Technology
  • Best for cybersecurity MSP: Arctic Wolf, Secureworks
  • Best for SMB: Ntiva, Dataprise, Thrive
  • Best for AWS-first companies: Rackspace Technology, Gart Solutions
  • Best for Microsoft environments: Presidio, Logicalis
  • Best for regulated industries: Omega Systems, Cognizant
  • Best value (mid-market): Gart Solutions, NTT Data, HCL Technologies

Top 25 Managed Services Companies

2. Accenture Managed Services

Enterprise End-to-End IT Cloud ERP BPO

Accenture is one of the world’s largest managed services companies, offering end-to-end IT management across cloud, applications, infrastructure, security, and business processes. Their managed services division serves Fortune 500 clients across financial services, healthcare, retail, and the public sector. For complex, multi-vendor environments at global scale, Accenture has the integration depth to manage them.

Founded1989
Company Size750,000+
Best ForGlobal enterprise, public sector
Pricing ModelCustom enterprise contracts

✓ Strengths

Massive global delivery capability
Deep vertical industry expertise
Comprehensive service portfolio

✗ Limitations

Not practical for companies under $100M revenue
Complex procurement and long contract cycles
Account teams can be mismatched with delivery teams

3. IBM Managed Services

Enterprise Hybrid Cloud AI Ops Security

IBM’s managed services arm — now partially spun off into Kyndryl — remains a dominant force in enterprise IT management. IBM brings strengths in AI-augmented operations (AIOps), hybrid cloud management, and mainframe environments that few managed services companies can match. The Watson AIOps platform enables predictive infrastructure management at scale.

Founded1911
Best ForHybrid cloud, mainframe-heavy enterprises
Pricing ModelEnterprise contract, usage-based

✓ Strengths

Leading AIOps and automation capabilities
Unmatched mainframe and legacy system expertise
Strong hybrid multi-cloud management

✗ Limitations

High minimum contract values
Implementation timelines can stretch 6–12 months
Not agile enough for startups or fast-moving companies

4. Rackspace Technology

Cloud Managed Services AWS Azure GCP Multicloud

Rackspace is one of the most established cloud managed services companies globally, with a 25+ year track record. Their Fanatical Support promise and deep expertise across AWS, Azure, and Google Cloud make them a default choice for businesses migrating to the cloud or optimizing multi-cloud environments. Rackspace also offers managed databases, security, and application services.

Founded1998
Best ForMulti-cloud management, enterprise migration
Pricing ModelConsumption + management fee

✓ Strengths

Premier status with all three major cloud providers
Strong cloud migration and optimization track record
24/7 Fanatical Support with proven SLAs

✗ Limitations

Recent financial instability has raised client concerns
DevOps depth is secondary to infrastructure management

5. DXC Technology

Enterprise IT Infrastructure Workplace Analytics

Formed from the merger of CSC and HP Enterprise Services, DXC Technology is a $15B+ managed services company serving global enterprises. Their strengths lie in large-scale infrastructure management, workplace services, and industry-specific IT solutions for financial services, insurance, and healthcare. DXC manages some of the world’s most complex IT environments across multiple countries simultaneously.

Founded2017 (merger)
Best ForLarge enterprise, global IT consolidation
Pricing ModelMulti-year enterprise contracts

✓ Strengths

Scale to manage global, multi-geography environments
Strong IT modernization and transformation track record

✗ Limitations

Post-merger integration challenges persist
Best suited for large enterprises only

6. Cognizant Technology Solutions

Enterprise Digital Engineering Cloud Healthcare IT

Cognizant is a Fortune 200 managed services company particularly strong in healthcare, financial services, and retail verticals. Their managed services practice combines cloud infrastructure management, application maintenance, and digital transformation — delivered through a large offshore delivery center model that provides cost efficiency at scale. Cognizant’s healthcare IT expertise is particularly deep, making them a go-to for hospital networks and insurance companies.

Founded1994
Best ForHealthcare IT, financial services, retail
Pricing ModelFTE-based + outcome contracts

✓ Strengths

Exceptional regulated industry expertise (HIPAA, FINRA)
Cost-effective offshore delivery model
End-to-end digital transformation capability

✗ Limitations

Account management can feel transactional
Response agility lags smaller, specialized MSPs

7. HCL Technologies

IT Infrastructure Digital Workplace Cloud Security

HCL Technologies is a $13B+ managed services company known for its Mode 1-2-3 strategy — maintaining core legacy systems while simultaneously building next-gen capabilities. Their managed services division covers IT infrastructure, digital workplace, cloud management, and cybersecurity. HCL is particularly strong in manufacturing, automotive, and aerospace sectors where legacy ERP and shop-floor systems require specialized management.

Founded1976
Best ForManufacturing, automotive, aerospace IT
Pricing ModelOutcome-based and FTE hybrid

✓ Strengths

Strong legacy system expertise alongside modern cloud

Wipro is a $11B+ managed services company with particular strength in enterprise application management, cloud operations, and business process outsourcing[cite: 1]. Their FullStride Cloud Services offering combines cloud infrastructure management with application modernization[cite: 1]. Wipro’s engineering university and training programs give them consistent delivery quality at scale — important for companies that need a large, reliable team rather than a small elite one[cite: 1].

Founded1945[cite: 1]
Best ForEnterprise application management, BPO[cite: 1]
Pricing ModelFTE-based and outcome-based[cite: 1]

✓ Strengths

Strong SAP, Oracle, and Salesforce managed services[cite: 1]
Large global talent pool for rapid scaling[cite: 1]

✗ Limitations

Not the right choice for pure infrastructure or DevOps focus[cite: 1]
Procurement process is slow for smaller deals[cite: 1]

10. Presidio

Microsoft Cisco Network Security Mid-Market

Presidio is a US-focused managed services company with strong expertise in Microsoft and Cisco environments[cite: 1]. They’ve built a reputation as a reliable partner for mid-market companies running hybrid Microsoft 365 / on-premise infrastructure, with managed security, collaboration, and networking services that complement the core Microsoft stack[cite: 1]. Presidio also has a growing managed detection and response (MDR) practice[cite: 1].

Founded1994[cite: 1]
Best ForMicrosoft-centric mid-market companies[cite: 1]
Pricing ModelPer-seat and flat monthly retainer[cite: 1]

✓ Strengths

Deep Microsoft and Cisco expertise[cite: 1]
Strong cybersecurity and compliance offerings[cite: 1]
US-based delivery for companies with data residency requirements[cite: 1]

✗ Limitations

Limited cloud-native and DevOps depth[cite: 1]
Primarily US-centric delivery[cite: 1]

11. Arctic Wolf

Cybersecurity MSP SOC as a Service MDR Risk Management

Arctic Wolf is a specialized cybersecurity managed services company that has grown rapidly by making enterprise-grade security operations accessible to mid-market companies[cite: 1]. Their Concierge Security Team model pairs each client with a dedicated security operations team rather than a shared SOC — a meaningful differentiator[cite: 1]. Arctic Wolf covers managed detection and response, security awareness training, and cloud security monitoring[cite: 1].

Founded2012[cite: 1]
Best ForMid-market cybersecurity[cite: 1]
Pricing ModelAnnual subscription per-sensor[cite: 1]

✓ Strengths

Dedicated (not shared) security operations team per client[cite: 1]
Fast deployment — typically live in 30 days[cite: 1]
Strong threat intelligence and reporting[cite: 1]

✗ Limitations

Security-only — no broader IT managed services[cite: 1]
Pricing can escalate with sensor count[cite: 1]

12. Secureworks

Cybersecurity XDR Threat Intelligence Incident Response

A Dell Technologies company, Secureworks is a pure-play cybersecurity managed services company with one of the industry’s deepest threat intelligence networks[cite: 1]. Their Taegis XDR platform ingests telemetry from endpoints, networks, and cloud environments to detect and respond to threats at scale[cite: 1]. For organizations that need a mature, intelligence-led security operations capability without building an in-house SOC, Secureworks is a top-tier choice[cite: 1].

Founded1999[cite: 1]
Best ForEnterprise cybersecurity operations[cite: 1]
Pricing ModelAnnual subscription, usage-tiered[cite: 1]

✓ Strengths

Best-in-class threat intelligence from global sensor network[cite: 1]
Mature XDR platform with strong integrations[cite: 1]
Experienced incident response team[cite: 1]

✗ Limitations

Premium pricing — not SMB-accessible[cite: 1]
Security-only scope[cite: 1]

13. Thrive

SMB Mid-Market Full-Service IT Financial Services

Thrive is a US-based full-service managed services company built specifically for mid-market companies in financial services, healthcare, and professional services. They offer end-to-end IT management including helpdesk, cloud services, cybersecurity, and compliance support — all delivered through a co-managed model that integrates with clients’ existing IT staff. Thrive has grown aggressively through acquisitions and now operates across 40+ US markets.

Founded2000
Best ForMid-market regulated industries (US)
Pricing ModelPer-seat monthly subscription

✓ Strengths

Excellent co-managed IT model for companies with existing IT staff
Strong compliance support (FINRA, SEC, HIPAA)
Wide US geographic coverage

✗ Limitations

Less depth in cloud-native or DevOps capabilities
Quality can vary across acquired offices

14. Ntiva

SMB Co-Managed IT Microsoft 365 Cybersecurity

Ntiva is a highly rated managed services company serving SMBs and mid-market companies primarily in the US mid-Atlantic and Southeast. Consistently ranked among the top MSPs by CRN and Channel Futures, Ntiva differentiates with fast response times, strong Microsoft 365 expertise, and a co-managed IT model that scales with clients as they grow. Their virtual CIO advisory service is particularly valued by companies without dedicated IT leadership.

Founded2004
Best ForSMB to mid-market, US-based
Pricing ModelPer-user/per-device monthly

✓ Strengths

Excellent client satisfaction scores (4.9 on Google)
vCIO advisory at no extra cost
Fast, transparent onboarding process

✗ Limitations

Limited geographic coverage outside eastern US
Not suited for cloud-native or developer-focused environments

15. Dataprise

SMB Full-Service MSP HIPAA Government

Dataprise is a full-service managed services company with over 25 years of experience serving SMBs and mid-market companies, with particular depth in government contracting, healthcare, and non-profit sectors. Their 24/7 US-based helpdesk, proactive monitoring, and vCTO advisory service make them a strong fit for organizations that want a single managed services partner covering their entire IT environment.

Founded1995
Best ForGovernment contractors, healthcare, non-profits
Pricing ModelFixed monthly, per-user

✓ Strengths

US-based 24/7 support — no offshore helpdesk
Strong CMMC and FedRAMP compliance expertise
Long track record and stable team

✗ Limitations

Primarily US-focused
Less suited for DevOps or cloud-native environments

16. Logicalis

Network Data Center Microsoft LATAM

Logicalis is a global managed services company with particularly strong presence in Latin America and the UK, and a specialization in network infrastructure and data center management. A Microsoft Gold partner and Cisco Gold partner, they deliver hybrid IT managed services for mid-market and enterprise clients, with a strong portfolio of IoT and smart city solutions in addition to traditional IT management.

Founded1997
Best ForMulti-country companies with LATAM presence
Pricing ModelSubscription + project-based

✓ Strengths

Outstanding LATAM market coverage and local expertise
Strong Cisco and Microsoft ecosystem depth

✗ Limitations

Less recognition in US and APAC markets
Limited cloud-native DevOps capability

17. Tata Consultancy Services (TCS)

Enterprise Global Delivery IT Operations Cloud

TCS is the world’s second-largest IT services company and a major managed services provider for global enterprises[cite: 1]. Their Cognitive Business Operations platform uses AI and automation to manage IT operations at scale — monitoring, ticketing, change management, and infrastructure operations — across thousands of enterprise clients[cite: 1]. TCS excels in large, multi-tower managed services deals where consistency across geographies matters as much as individual service quality[cite: 1].

Founded1968[cite: 1]
Best ForGlobal enterprise, multi-geography IT[cite: 1]
Pricing ModelOutcome-based and FTE[cite: 1]

✓ Strengths

Immense delivery scale and geographic reach[cite: 1]
Strong automation and AI-ops investment[cite: 1]

✗ Limitations

Enterprise minimums exclude most companies[cite: 1]
Governance overhead can slow execution[cite: 1]

18. Unisys

Digital Workplace Security Enterprise Public Sector

Unisys is a technology-focused managed services company with long-standing relationships in the public sector, financial services, and transportation industries[cite: 1]. Their digital workplace services — managing the end-user computing environment at scale — are particularly strong[cite: 1]. Unisys also has a distinctive zero-trust security architecture (Stealth) built into their managed security offerings, giving them a differentiated position in high-security environments[cite: 1].

Founded1986[cite: 1]
Best ForPublic sector, financial services, transportation[cite: 1]
Pricing ModelSubscription and outcome-based[cite: 1]

✓ Strengths

Leading digital workplace services at scale[cite: 1]
Proprietary zero-trust security architecture[cite: 1]

✗ Limitations

Limited cloud-native and DevOps relevance[cite: 1]
Brand perception has not fully modernized[cite: 1]

19. Omega Systems

Mid-Market Compliance Healthcare IT Finance

Omega Systems is a specialized managed services company focused on compliance-heavy industries: financial services, healthcare, and legal[cite: 1]. They’ve built a strong reputation in the mid-market as a trusted partner for firms that need an MSP that deeply understands HIPAA, SOC 2, NIST, and SEC regulations — not just technical infrastructure[cite: 1]. Their virtual CISO services and compliance reporting capabilities are particularly valued[cite: 1].

Founded2000[cite: 1]
Best ForCompliance-driven mid-market firms[cite: 1]
Pricing ModelMonthly retainer, per-user[cite: 1]

✓ Strengths

Deep compliance expertise across multiple frameworks[cite: 1]
vCISO and security advisory built into service[cite: 1]
Strong audit preparation support[cite: 1]

✗ Limitations

Less suited for tech companies and cloud-native environments[cite: 1]
Primarily US East Coast footprint[cite: 1]

20. Infosys BPM

Enterprise BPM IT Operations AI-driven

Infosys BPM is the business process management and IT managed services arm of Infosys, combining IT operations management with business process outsourcing[cite: 1]. Their AI-powered Live Enterprise platform uses machine learning to automate routine IT operations tasks and predict incidents before they occur[cite: 1]. For companies looking to combine IT infrastructure management with back-office process optimization in a single vendor relationship, Infosys BPM offers significant synergies[cite: 1].

Founded2002[cite: 1]
Best ForEnterprise IT + BPO convergence[cite: 1]
Pricing ModelOutcome-based and FTE[cite: 1]

✓ Strengths

AI-driven automation across IT operations[cite: 1]
Strong BPO + IT convergence capabilities[cite: 1]

✗ Limitations

Minimum deal sizes exclude mid-market companies[cite: 1]
Not a fit for DevOps or engineering-led organizations[cite: 1]

21. CloudBlue (Ingram Micro)

SaaS Marketplace Cloud Aggregation MSP Enablement

CloudBlue, backed by Ingram Micro, is a cloud aggregation and managed services platform that enables other MSPs to deliver services at scale[cite: 1]. For businesses looking to access multiple cloud services through a single vendor relationship — with subscription management, billing, and provisioning centralized — CloudBlue provides an interesting aggregation model[cite: 1]. They’re distinct from delivery-focused MSPs: CloudBlue is more about the platform and supply chain that powers managed services[cite: 1].

Founded2018[cite: 1]
Best ForResellers, SaaS aggregation, MSP platforms[cite: 1]
Pricing ModelPlatform subscription + transaction fees[cite: 1]

✓ Strengths

Largest cloud services marketplace by SKU count[cite: 1]
Enables white-label MSP delivery for partners[cite: 1]

✗ Limitations

Not a direct service provider — intermediary model[cite: 1]
Complexity can be high for smaller buyers[cite: 1]

Managed Services Companies at a Glance: Comparison Table

CompanyBest ForSpecializationCompany SizePricing Model
Gart SolutionsMid-market SaaS & Multi-cloud managementCloud, DevOps, SRE, Kubernetes30-50 engineersMonthly retainer from $2K
AccentureGlobal enterpriseEnd-to-end IT + BPO750,000+Custom enterprise
IBMHybrid cloud, mainframeAIOps, hybrid cloud280,000+Enterprise + usage
RackspaceMulti-cloud managementAWS, Azure, GCP7,000+Consumption + mgmt fee
DXC TechnologyGlobal enterprise ITInfrastructure, workplace130,000+Multi-year contracts
CognizantHealthcare, financial servicesApp management + BPO350,000+FTE + outcome
Arctic WolfMid-market cybersecurityMDR, SOC-as-a-service1,500+Annual subscription
PresidioMicrosoft mid-marketMicrosoft, Cisco, security3,000+Per-seat monthly
NtivaSMB, co-managed ITM365, helpdesk, security500+Per-user/device monthly
ThriveMid-market regulated industriesFull-service IT + compliance600+Per-seat monthly
NTT DataGlobal network + hybrid ITNetwork, data center, cloud190,000+Subscription + consumption
SecureworksEnterprise cybersecurityXDR, threat intelligence4,000+Annual subscription
HCL TechnologiesManufacturing, automotiveIT infrastructure, IoT225,000+Outcome + FTE hybrid
Managed Services Companies at a Glance: Comparison Table

How to Choose a Managed Services Company: A 5-Step Framework

The managed services market is fragmented by design — different providers optimize for different things. Here’s how to cut through the noise and find the right partner for your specific situation.

Step 1: Define What You Actually Need to Outsource

Before evaluating any managed services company, map your current IT responsibilities into three buckets: 

  • Core (strategic, should stay internal)
  • Context (important but not differentiating)
  • Commodity (routine, repeatable, high effort). Managed services companies should take over Context and Commodity work.

    If you hand over Core functions, you risk losing the institutional knowledge that drives competitive advantage.

Step 2: Determine Your Provider Type

There are four fundamentally different types of managed services companies:

  • Full-service generalists (Accenture, DXC, Cognizant) — cover everything but specialize in nothing. Best for large enterprises that need a single vendor relationship.
  • Cloud/DevOps specialists (Gart Solutions, Rackspace) — deep expertise in specific technology stacks. Best for engineering-led companies.
  • Cybersecurity MSPs (Arctic Wolf, Secureworks) — focused entirely on security. Best as a complement to an existing IT team or infrastructure MSP.
  • SMB full-service MSPs (Ntiva, Thrive, Dataprise) — helpdesk, cloud, security bundled for SMBs. Best for companies under 500 employees without dedicated IT staff.

Step 3: Scrutinize SLAs Before Pricing

Most managed services companies lead with pricing in their sales process. The right place to start is SLAs — specifically: what happens when they miss one? A managed services contract with no meaningful penalties for SLA breaches is just a service agreement with favorable language for the provider.

Look for: clear uptime guarantees (99.9% minimum for production environments), defined incident response times by severity level, financial penalties for missed SLAs, and escalation paths that reach named engineers, not just a ticket queue.

Step 4: Assess Team Structure, Not Just Capabilities

The difference between a good and a great managed services company often comes down to who will actually manage your account.

Ask directly: will you have a dedicated engineer, or a shared pool? How many accounts does your primary contact manage?

What’s the escalation path for P1 incidents at 3am? The answers reveal whether you’re buying managed services or glorified monitoring software.

Step 5: Run a Structured Trial Engagement

Before signing a multi-year contract, negotiate a 90-day pilot that covers at least one challenging scenario — a security incident simulation, a peak load event, or an infrastructure migration. This exposes gaps between what’s promised in the sales process and what’s delivered operationally. Managed services companies confident in their delivery welcome pilots. Those that resist them are telling you something important.

Red flag checklist: Vague SLAs with no financial penalties → walk away. No named engineer assigned to your account → push back. 

Contract exit clause requires 12+ months notice → negotiate hard. Proposal focuses on tool count rather than outcomes → ask for case studies instead.

How Are Managed Services Companies Priced?

Managed services pricing varies significantly by provider type, service scope, and company size. Here are the most common models:

Pricing ModelHow It WorksBest ForTypical Range
Per-user/per-deviceFixed monthly fee per user or device under managementSMB full-service IT, helpdesk-heavy environments$100–$250/user/mo
Monthly retainerFixed fee for a defined scope of managed servicesCloud, DevOps, SRE-focused MSPs$2,000–$40,000/mo
Consumption + management feeCloud usage costs + percentage or flat fee for managementCloud infrastructure MSPs (AWS, Azure, GCP)10–25% of cloud spend
FTE-basedPay for full-time equivalent engineersEnterprise IT outsourcing at scale$3,000–$8,000/FTE/mo
Outcome-basedPay based on defined business outcomes (uptime, cost reduction)Mature enterprise relationships, large IT programsCustom
How Are Managed Services Companies Priced?

For cloud and DevOps managed services, the monthly retainer model typically delivers the best value because it aligns incentives: the managed services company is motivated to automate and optimize, not to bill hours. Hourly billing in managed services is generally a warning sign that the provider isn’t truly taking ownership.

Fedir Kompaniiets

Fedir Kompaniiets

Co-founder & CEO, Gart Solutions · Cloud Architect & DevOps Consultant

Fedir is a technology enthusiast with over a decade of diverse industry experience. He co-founded Gart Solutions to address complex tech challenges related to Digital Transformation, helping businesses focus on what matters most — scaling. Fedir is committed to driving sustainable IT transformation, helping SMBs innovate, plan future growth, and navigate the “tech madness” through expert DevOps and Cloud managed services. Connect on LinkedIn.

FAQ

What does a managed services company actually do?

A managed services company (MSP) remotely manages and maintains a defined set of IT systems or processes on your behalf, under a contract with defined SLAs. This can range from monitoring and managing your cloud infrastructure and DevOps pipelines to providing full-stack IT support for your organization. Unlike break-fix support, managed services are proactive — the provider monitors, optimizes, and resolves issues continuously, not just when something breaks.

How much do managed services companies charge?

Pricing varies significantly by scope and provider type. SMB-focused managed services companies typically charge $100–$250 per user per month for full IT management. Cloud and DevOps-focused MSPs like Gart Solutions typically charge monthly retainers starting from $2,000/month for a defined infrastructure scope. Most reputable MSPs provide transparent pricing after a brief scoping conversation — be wary of providers that require months of discovery before quoting.

What is the difference between an MSP and an IT outsourcing company?

The key difference is accountability. An MSP owns defined outcomes — uptime, incident response times, security posture — backed by SLAs with financial penalties. Traditional IT outsourcing typically transfers workload without transferring accountability: the outsourcer is measured by completing tasks, not by outcomes. In practice, MSPs tend to be more proactive, more automated, and more integrated with your operations. The clearest test: if something breaks at 2am, is the MSP contractually responsible for fixing it within a defined time? If yes, it's a true managed services relationship.

How long does it take to onboard a managed services company?

Onboarding timelines vary by scope and provider. Specialized cloud and DevOps MSPs like Gart Solutions typically onboard in 2–4 weeks for a defined infrastructure scope. Full-service enterprise MSPs can take 3–6 months to fully transition operations. SMB-focused MSPs often offer rapid onboarding in 1–2 weeks. A good MSP will have a documented onboarding process with clear milestones and parallel running periods so existing operations aren't disrupted during the transition.

What SLAs should a managed services company offer?

Minimum expectations for a reputable managed services company include: 99.9% or higher uptime SLA for production environments (equates to less than 9 hours downtime per year), P1 (critical) incident response within 15–30 minutes, P2 (high) incident response within 2 hours, and defined resolution time targets by severity level. Beyond response times, look for monthly reporting on SLA performance, clear escalation paths, and financial credits or penalties when SLAs are missed — not just "commercially reasonable efforts."

What's the difference between co-managed IT and fully managed services?

Co-managed IT (or co-managed services) means the MSP works alongside your existing IT team, supplementing specific capabilities — cybersecurity monitoring, cloud management, or helpdesk overflow — rather than replacing your team. Fully managed services means the MSP takes complete ownership of a defined IT domain, with your internal staff having a strategic oversight role rather than day-to-day operations. Co-managed IT is ideal for companies with existing IT staff that have specific capability gaps; fully managed services are better for companies that want to externalize entire IT functions.

Are managed services companies worth it for smaller businesses?

For most businesses with fewer than 200 employees and no dedicated IT staff, managed services companies are not just worth it — they're the most cost-effective way to maintain professional IT operations. The alternative (hiring in-house IT generalists) often costs more and delivers less specialized expertise. The per-user MSP model ($100–$250/user/month) typically delivers enterprise-grade IT management at a fraction of the cost of building an equivalent in-house team. For companies between 200–1,000 employees with some existing IT staff, co-managed IT often delivers the best of both models.

How do managed services companies handle cybersecurity?

Security coverage varies significantly across managed services companies. Generalist full-service MSPs typically include basic security monitoring, patch management, and antivirus as part of their base package. More advanced security services — SIEM monitoring, vulnerability management, penetration testing support, and incident response — are usually add-ons or require a specialized cybersecurity MSP like Arctic Wolf or Secureworks. When evaluating MSPs, ask specifically: what security tools are included in the base contract, what's the response procedure for a ransomware incident, and is there a separate MDR (managed detection and response) capability or just basic monitoring?
arrow arrow

Thank you
for contacting us!

Please, check your email

arrow arrow

Thank you

You've been subscribed

We use cookies to enhance your browsing experience. By clicking "Accept," you consent to the use of cookies. To learn more, read our Privacy Policy